Support
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Track your order
Start a return
Warranty claim
Assembly guides
Recliner guides
How to measureWe usually reply within 24–48 hours on business days.
Delivery
- We usually process orders within 2 business days.
- Furniture usually arrives in 7–15 business days.
- Larger sets ship in several boxes that may arrive on different days.
- Box damaged? Take photos, keep the packaging and tell us within 7 days. We'll send a replacement or refund it.
Returns
- Cancel for a full refund until your order ships.
- Return within 30 days of delivery, unused and unassembled, in the original packaging.
- You pay return shipping unless the item is defective or arrived damaged.
- Custom and final-sale items can't be returned.
Warranty
- 2-year limited warranty from delivery on new purchases.
- Covers defects in materials and construction.
- Normal wear, fading and pilling aren't covered.
- Send your order number and photos to start a claim.
Returns in four steps
How a return works.
Email us within 30 days
Send your order number and the reason. Photos help.
Wait for the authorization
Please don't ship anything before you have it.
Pack and send
Use the original packaging and include all parts.
Get your refund
Back to your original payment, 5–7 business days after we receive the return.
Guides
Set up and use your sofa.
Videos and printable steps for each series.
Assembly by seriesWhich box to open first and how the connectors click in.Wall hugger reclinersHow far from the wall to place each seat.Zero gravity reclinersPositions, the remote and resetting a seat.How to measureRoom, doorway, hallway and stairs.Frequently asked
Top questions this month.
Orders are usually processed within 2 business days, and furniture usually arrives in 7–15 business days. Custom and pre-order items take 28–70 business days. We email tracking when each box ships.
Each set lists its largest box on the product page. Measure your doorway, hallways and any stairs. If the largest box fits through all of them, the sectional will too, because you put it together in the room.
Larger sets ship in several boxes, and each box has its own tracking number. They may arrive on different days. Your shipping email has a tracking link for every box.
You can cancel for a full refund until your order ships. To change the cover or the address, email us with your order number before it ships. Custom orders can be canceled until you approve the drawing and quote.
Email info@magichome.com with your order number within 30 days of delivery. Items need to be unused and unassembled, in the original packaging. Please wait for the return authorization before you ship anything.
If we lower the price of an item within 7 days of your order, email us and we'll refund the difference once, to your original payment. Clearance, final-sale and display items aren't included.
Email info@magichome.com with your order number and photos of the issue. We usually reply within 24–48 hours on business days.
Call or WhatsApp +1 (702) 237-6328, or email info@magichome.com. We usually reply within 24–48 hours on business days.
Still need help?
Chat on WhatsAppSend a photo on WhatsApp. It's the quickest way for us to see the problem.